Privacy Policy

Privacy Policy

At bookmystay, we’re all about connecting people with their perfect stay and helping property owners share their unique spaces. To make this happen smoothly and securely, we sometimes need to collect a little bit of information from you. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it. We’re committed to being transparent and ensuring your privacy is respected every step of the way.

By using bookmystay, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services, making your experience on bookmystay as seamless and personalized as possible.

• Information You Provide Directly to Us:
  • Account Information: When you create an account, whether as a guest or a host, we collect your name, email address, phone number, and password.
  • Profile Information: You might choose to add more details to your profile, such as a profile picture, location, or a brief bio.
  • Listing Information (for Hosts): If you list a property, we collect details about your property, including its address, description, photos, availability, pricing, and amenities.
  • Booking Information: When you make or accept a booking, we collect details related to the reservation, including guest names, dates of stay, payment information (processed securely by third-party payment processors – we don’t store your full card details), and communication with other users.
  • Communications: We collect information you provide when you communicate with us (e.g., customer support inquiries, feedback, survey responses) or with other users through our platform.
  • Verification Information: To help ensure trust and safety, we may ask for identity verification information (like a government-issued ID).
• Information We Collect Automatically When You Use Our Services:
  • Usage Information: We collect information about how you interact with bookmystay, such as the pages you visit, the listings you view, your search queries, and other actions you take.
  • Device Information: We collect information from and about the devices you use to access bookmystay, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
  • Location Information: Depending on your device settings, we may collect precise or approximate location information, which helps us show you relevant properties or improve search results.
  • Cookies and Similar Technologies: We use cookies and similar technologies (like web beacons) to collect information. These help us understand how you use our site, improve your experience, remember your preferences, and show you relevant content and ads. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes to operate, provide, improve, and personalize bookmystay:

• To Provide and Improve Our Services:
  • Enable you to create an account, list properties, and make bookings.
  • Process transactions and send related notifications (e.g., booking confirmations).
  • Display listings, manage availability, and facilitate communication between guests and hosts.
  • Improve the functionality and user experience of our website.
  • Develop new features and services.
• To Ensure Trust and Safety:
  • Verify your identity to prevent fraud and maintain a secure environment.
  • Enforce our terms and conditions and other policies.
  • Resolve disputes and provide customer support.
• To Personalize Your Experience:
  • Show you tailored content and recommendations based on your preferences and usage.
  • Provide customized search results.
• To Communicate With You:
  • Send you service-related messages (e.g., updates, security alerts).
  • Send promotional messages and marketing communications (you can opt out at any time).
  • Respond to your inquiries and requests.
• For Analytics and Research:
  • Understand how users interact with bookmystay to analyze trends, track usage, and perform research.
  • Monitor and analyze the effectiveness of our marketing and advertising campaigns.

3. How We Share Your Information

We believe in minimizing data sharing. We only share your information in specific circumstances:

• With Other Users:
  • When a booking is confirmed, relevant details (like names, check-in/out dates, and communication history) are shared between the guest and the host to facilitate the stay.
  • Your public profile information (e.g., name, profile picture, reviews you’ve left) may be visible to other users.
• With Service Providers:
  • We work with trusted third-party service providers to help us operate, provide, and improve bookmystay (e.g., payment processors, customer support tools, analytics providers, hosting services). These providers only have access to the information necessary to perform their services and are bound by confidentiality agreements.
• For Legal Reasons or to Prevent Harm:
  • We may disclose your information if required by law, legal process, or governmental request.
  • To enforce our agreements, terms of service, and policies.
  • To protect the rights, property, or safety of bookmystay, our users, or the public.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent:
  • We may share your information in other ways when you give us explicit permission to do so.

4. Your Rights and Choices

You have rights regarding your personal information:

• Access and Update: You can access and update most of your account information directly through your bookmystay account settings.
• Data Portability: You may request a copy of the personal information we hold about you.
• Deletion: You can request that we delete your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).
• Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
• Cookie Preferences: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject browser cookies. However, please be aware that disabling cookies may affect the functionality of some parts of bookmystay.

5. Data Security

We are committed to protecting your information. We implement reasonable administrative, technical, and physical security measures to help prevent unauthorized access, use, or disclosure of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. International Data Transfers

As bookmystay operates globally, your information may be transferred to, stored, and processed in countries other than where you live. These countries may have different data protection laws than your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to reach out.

bookmystay Address: 29 saint georges close se28 8qe

Email: salesbookmystay@Gmail.com Phone: 07539 019758

Last Updated: July 1, 2025